Contact information
At Falvoro, we are dedicated to upgrading your workspace with ergonomic solutions. Whether you need advice on which stand fits your heavy gaming laptop, have a question about your order status, or need help with assembly, our team in East Cowes is here to assist you.
Get In Touch
We aim to respond to all enquiries within 24 hours (Monday to Friday).
1. Email Us For the fastest response regarding orders, returns, or product details: 📧 support@falvoro.shop
2. Call Us Need to speak to someone? 📞 +44 7520698982 (Standard UK network charges apply)
3. Mailing Address Returns should be sent to our warehouse (Please contact us via email for a return label first): 📍 30D Kingslea Park East Cowes, PO32 6JW United Kingdom
Customer Service Hours
- Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT)
- Location: We are proudly based in East Cowes, Isle of Wight.
Frequently Asked Questions
Before you send a message, you might find your answer here:
- Where is my order? Once your order is dispatched, you will receive a tracking number via email. Please note that our standard delivery time is 7 to 13 business days. We appreciate your patience as we ensure your items arrive safely.
- Will this stand fit my laptop? Our stands are designed to be universally compatible with most laptops ranging from 10 to 15.6 inches (including MacBook Air/Pro, Dell XPS, HP, etc.). For larger 17-inch gaming laptops, please check the specific weight capacity listed on the product page or email us for advice.
- Do you ship outside the UK? Currently, we ship exclusively to addresses within the United Kingdom.
- My item arrived damaged, what do I do? Please email us immediately at support@falvoro.shop with a photo of the damage, and we will arrange a replacement or refund for you right away.